Customer Diagnostic Engagement

Know your customers.
Find the growth.
Act fast.

A structured, AI-powered diagnostic delivered by Data Agents — not a software subscription. Fixed scope. Fixed fee. A clear picture of who your customers are, where the headroom is, and which levers will move the needle.

Fixed Scope & Fee Insight in Days, Not Weeks No Complex Setup Required

The Problem

⚡

Data is siloed

Systems don't talk to each other — strategy runs on a partial view of performance.

⏱

Discovery takes too long

Analysis runs for weeks and insights arrive too late to act on.

📊

Reports, not decisions

Teams get dashboards — but no clear direction on where to focus next.

💰

Growth left on the table

Without a complete customer picture, the biggest opportunities stay invisible.

What DiagnosticAI Does

⚡Unify

Connects to your existing data — CRM, transactions, marketing tools, or raw files. An AI agent builds a clean single view of every customer, enriched with lifecycle stage, recency, frequency, and value. Hours, not weeks.

◈Segment

Customers are grouped by behaviour, not just demographics. Who are your best? Who's at risk? Who can be won back? Each segment has its own profile, value, and growth story.

▲Map Opportunities

The highest-impact revenue levers are identified and sized — reactivation, frequency, spend uplift, cross-sell. Grounded in your actual data. Nothing pulled from thin air.

💬Ask Questions

An AI chatbot lets your commercial and marketing teams interrogate the data in plain English. No SQL. No analyst on call. Just answers.

→Act

Data Agents experts translate findings into a clear action plan — so the diagnostic doesn't sit on a shelf.

Revenue

£8.7M

+12.3% YoY

Customers

43,839

+8.5% YoY

New

878

+9.1%

Active

3,379

+5.3%

Lapsed

39,579

-2.1%

ARPU

£200

+3.4% YoY

Purchase Frequency

2.34x

+4.2% YoY

Avg Basket Value

£86

+3.2% YoY

Items/Order

5.64

+2.1%

Price/Item

£15.18

+1.4%

What You Get

✓Customer Segmentation

Clear profiles of who your customers are, how they behave, and what they're worth.

✓Opportunity Map

Your biggest revenue opportunities, ranked by impact — ready to act on.

✓Recommended Next Steps

Expert-led priorities that inform strategic decisions immediately.

✓Executive Summary

Where you are, what we found, and where to focus first.

DiagnosticAI Chat

👋 Hello! I'm your DiagnosticAI assistant.

I can query your governed customer data and provide insights in real-time. Ask me anything about your customers, segments, revenue drivers, or where to find growth opportunities.

What's my biggest growth opportunity?

Your Top 3 Opportunities:

🔁 Lapsed Reactivation — +£974K
39,579 lapsed customers. Test campaigns show 47% higher reactivation vs control.

📈 Frequency Uplift — +£483K
Increase purchase frequency from 2.34 to 2.7 across active customers.

🎯 Cross-sell Opportunity — +£483K
Only 42% of customers buy across multiple categories.

💾 Save 📊 Visualise ⏰ Schedule

Customer count Key segments Revenue drivers Top customers

Why It's Different

⚡

Fast

Meaningful insight in days, not weeks. No lengthy discovery phase.

🔌

Low Friction

Works with data you already have. No complex integrations or setup required.

🔍

Transparent

No black boxes. Every insight grounded in your actual data, your actual customers.

🤝

Human + AI

AI does the heavy lifting. Data Agents experts shape the strategy and action plan.

💷

Fixed Fee

Fixed scope, fixed fee — you know exactly what you're buying and what you'll get back.

Know your customers.Find the growth.Act fast.

DiagnosticAI Chat

Know your customers.
Find the growth.
Act fast.